Depending on the selected package, length of the event and weather, we require a flat 10'X10' space for a pop-up canopy or we provide out tabletop catering set-up which is a great option if your event has limited space or if you just love the tabletop vibe. We bring all of our own equipment but need the space to be accessible with no steps as our equipment is heavy and transported on wheels. The location must be on the first floor or has an elevator large enough to transport the equipment. Additional Set-up Fees will apply for challenging set-up situations (i.e. service area is more than 50 feet from the off-load area, not on the ground floor of a building, etc.).

We will need access to electricity and will only need a standard 15-amp receptacle. If electricity is not available, we will bring a generator for an additional charge.

Depending on the set-up situation and site location, we will need 30 minutes to an hour to set up and the same amount of time for tear-down. If you need staff or the equipment to be on-site earlier and for any extended length of time before and/or after the service time, additional fees will apply.

The service time will depend on the catering package booked. The number of servings and the package level will determine the service time length. For example, for a 50 serving Basic Package, we will be onsite for 1-hour or until the # of servings have been fulfilled, whichever comes first. If you require a more leisurely service or for Auntie Viv’s to be on location for the majority of your event, times can be increased for a fee. For events requiring a faster service time, we can bring in additional equipment and service staff for a fee.

There is a travel fee and is dependent on the location and distance away from Dublin, CA.

No, we use only 100% cane sugar.

We pride ourselves in our natural syrups. We make our syrups from scratch
using real fruit, purees, nectars and juices. Our #1 natural syrup is POG
(Passion Fruit, Orange, Guava).

Our Traditional Syrups use a flavor concentrate combined with an 100% cane
sugar simple syrup. The most popular flavors are Blue Raspberry, Pina
Colada and Cherry which combined, also create our “Rainbow Shave Ice”
which is a hit with kids and adults alike.

We do not use nuts in any of our recipes. We do however utilize a shared
commercial kitchen space with shared equipment.

Li Hing Mui is a dried preserved salted plum that is a popular snack in Hawaii.
The Li Hing Mui powder is sprinkled on top of shave ice for a sour, sweet and
salty punch of flavor.

Our mochi is made fresh in-house and is a semi-sweet chewy rice cake.

Snow Cap is a sweet cream mixture that goes great with almost any flavor.
Contains dairy.

Yes. Our premium ice creams are made with milk, however, if there is a
certain dietary need, you can provide the ice cream of your choice with your
Deluxe or Aloha “Spirit” Package and we will serve it for you.

Auntie Viv's holds an Alameda County Health Catering Permit (which can be used in other counties). Host/Event coordinator is responsible for obtaining any other required permits related to their event.

Sales tax will be charged based on your location. To reference the sales tax rates, visit: https://www.cdtfa.ca.gov/taxes-and-fees/rates.aspx

A 10% Gratuity Fee is added to your contract and is intended to reward
service staff. As we always strive to provide exceptional service, additional
gratuity is discretionary and is always appreciated.

Auntie Viv's requires the completion of a Catering Inquiry in order to provide an accurate quote for services. Once availability is established, a Catering Contract must be completed and signed. A completed and signed Catering Contract and a 50% deposit will secure the date and time of your event. The remaining balance is due 2-weeks in advance of the event. If an event is booked within two weeks of the event date, the full amount will be due in order to secure the date and services. While we make every effort to accommodate every request, we cannot reserve any dates without a deposit and a completed contract. No exceptions will be made. Payments may be made with (in order of preference) cash, Zelle, check, Venmo, PayPal or credit card (with a 3.5% CC Processing Fee). A fee of $40 will be charged for any bounced/returned checks.

*Auntie Viv’s operates rain or shine. *Cancellations must be in writing and acknowledged by Auntie Viv’s Inc. 7 days before your event. *If your event is cancelled within 7 days of the scheduled event date, the full deposit will be retained. *If your event is cancelled within 48 hours before your event, all fees will be retained. *Changes to the order must be made no later than 14 days prior to the date of the event. *Changes to the order within 7 days prior will be subject to additional fees.